One of the common issues faced by users when creating an account on Jeeva AI is account duplicacy. This occurs when a user accidentally creates multiple accounts by signing in with different methods, such as Google and email. If you use both methods, you may end up with separate accounts, which can cause confusion and hinder your experience. To avoid this issue, it's important to follow the steps below and use the same sign-in method each time you access your account.
How Account Duplicacy Happens
When you first sign up or log in to Jeeva AI, you have two sign-in options:
Sign in with Google: This allows you to use your Google account to access Jeeva AI.
Sign in with Email: This allows you to use your email and password to sign in.
If you use both options—once with Google and again with email—Jeeva AI will treat them as two separate accounts, leading to account duplicacy. This can result in confusion as your data and settings may not sync between both accounts.
How to Avoid Account Duplicacy
Choose Your Preferred Sign-In Method:
When creating your account or logging in, select one sign-in method and stick to it going forward. If you used Google to sign up, always use the Google sign-in option for future logins. Likewise, if you signed up with your email, use the email sign-in option each time.Remember Your Initial Sign-In Method:
To avoid forgetting the method you used initially, make a note of it, or choose a sign-in method that you find most convenient for future access. If you use Google for other applications, you may want to choose that method to streamline your login process.Do Not Use Both Methods Simultaneously:
If you mistakenly sign up using both methods (Google and email), it will create separate accounts under different login credentials. Always make sure to only use one method.Check Your Existing Account Settings:
If you suspect that you have created duplicate accounts, check if you are logged in under the correct credentials. If you're unsure which account you initially created, try logging out and signing in with both methods to identify the one that matches your data.
What to Do if Account Duplicacy Has Occurred
If you accidentally created two accounts, please contact Jeeva AI's support team for assistance. We can help merge your accounts or guide you on how to proceed to avoid further duplicacy. To avoid this in the future, ensure you stick to the same sign-in method each time.
Key Takeaways:
Always choose and remember your initial sign-in method (Google or email).
Do not use both sign-in methods to avoid duplicating your account.
If you encounter account duplicacy, reach out to the support team for assistance.
By following these simple steps, you can ensure that your Jeeva AI account remains unified and avoid any confusion related to account duplicacy. If you need further help, our support team is always available to assist you.