What is the normal timeline for a transcript and summary to appear after a call?
Jeeva creates the transcript in real time and posts a meeting summary within minutes after the call ends.
Where can I find the transcript and summary?
They appear under the ‘AI Notetaker’ option under Integrations
My transcript is delayed for more than one week. What should I do first?
Confirm calendar connection, that the bot was allowed to join, and that live captions were enabled in Zoom or Teams for that session.
How do I escalate a transcript that is delayed for more than one week?
Email [email protected] with meeting title, date and time with timezone, organizer email, and a link to the calendar event.
How do I request a reprocess?
Open a support ticket or email support with the meeting details. The team will check prerequisites and attempt to recover notes where possible.
What settings most often block transcripts from being created?
Live captions not enabled in the conferencing tool is the most common blocker.
How do I verify the AI Note Taker was set up correctly?
Connect your Google or Outlook calendar, enable the Note Taker, and ensure it has permission to auto join scheduled meetings.
Does Jeeva support Zoom and Microsoft Teams?
Yes, the Note Taker works with major conferencing tools including Zoom and Microsoft Teams.
I cannot see past transcripts after signing in again. What should I check?
Make sure you are using the same sign in method you used before. If two accounts exist, ask support to merge them.
Do transcripts include who said what and key moments?
Yes, transcripts support speaker identification and tag important moments to speed up review.
What about privacy and compliance of meeting notes?
Jeeva applies encryption in transit and at rest and aligns with common privacy frameworks. Check your data processing addendum and admin settings for specifics.
Outlook stopped syncing and new meetings are missing transcripts. What should I check?
Re authenticate Outlook, confirm consent is still granted in your tenant, and ask IT to approve permissions if your org manages accounts.
What details should I always include when escalating any transcript issue?
Include meeting title, date and time with timezone, organizer email, calendar event link, conferencing app used, and whether live captions were enabled.