INTRODUCTION
Managing credits in Jeeva AI is essential for seamless lead enrichment, outreach, and campaign activities. This guide explains how credits are used and monitored for maximizing sales efficiency and resolving issues.
INTRODUCTION
Managing credits in Jeeva AI is essential for seamless lead enrichment, outreach, and campaign activities. Whether you’re on a trial, paid plan, or scaling up, understanding how credits work helps maximize your sales efficiency and prevents disruptions. This guide walks you through how credits are used, reflected, and resolved when issues arise.
HOW ARE CREDITS USED?
Credits serve as the core currency for major actions in Jeeva AI. You spend credits for: Credits are consumed differently depending on the lead source: leads found directly in-app do not require enrichment before campaign enrollment, while uploaded CSV leads may need additional enrichment for email or phone details.
Enriching leads: Enrichment is only required when additional contact details, such as phone numbers or emails, are needed for specific actions.
● 1 credit per lead for email enrichment
● 2 credits per lead for verified phone enrichment
Campaign enrollment:
● 6 credits per lead for enrolling in outreach (LinkedIn or email)
Example:
Enriching a lead with both email and phone = 3 credits total.
Credits are deducted instantly once each action is processed.
WHEN DO CREDITS UPDATE IN MY ACCOUNT?
Your credits update automatically and instantly:
● After a purchase or upgrade
● As soon as a credit-consuming action completes
Note: Occasionally, there may be a brief sync delay. If you don’t see your updated balance, refresh your dashboard or log out and back in.
WHAT HAPPENS WHEN YOU UPGRADE YOUR PLAN?
● Any remaining credits from your old plan carry over to your upgraded balance.
● Your billing cycle date may change.
● If credits do not update:
● Log out and back in.
● If still not resolved, reach out to support via Intercom/email for help.
FIXING “INSUFFICIENT CREDITS” ERRORS (WHEN YOU HAVE CREDITS LEFT)
This error might appear even if your balance looks correct. Common causes:
● You’ve enrolled more leads than your credits allow
● The action requires more credits than you have left
● There’s a temporary sync delay
Solutions:
● Confirm the credits required for your action.
● Refresh dashboard or relog.
● If unresolved, contact support.
CREDITS AFTER TRIAL ENDS
● Unused trial credits expire unless stated otherwise.
● If you upgrade before the trial ends, unused trial credits roll into your paid balance.
● Once the trial expires, an active paid plan is needed to use credits.
CREDITS MISSING AFTER UPGRADE OR PURCHASE
● Refresh your dashboard or log out/in.
● Check billing history for successful payment.
● If credits remain missing, contact support for a manual check/fix.
DO CREDITS EXPIRE?
● Monthly plan credits reset at the start of each billing cycle.
● Unused credits do NOT roll over (unless specified).
● Promotional/bonus credits may have shorter expiry, check accompanying terms.
WHERE TO VIEW YOUR CREDIT USAGE & BILLING DETAILS
To check Credit Usage:
Open the Jeeva AI app.
Navigate to the Profile section by selecting the icon at the bottom-left corner of the screen.
Click on Credit Overview to view a breakdown of available and consumed credits.
● View purchase dates, renewal date, actions performed, credits deducted, and current balance.
To check Plan & Billing:
● Go to Navigation Bar → Your Initials → Plans & Billing
● View current plan, payment method and settings, next invoice date.
WHAT DO YOU GET ON THE FREE TRIAL?
● Free trial duration: 14 days
● Credits: 100 credits usable across all supported features.
TROUBLESHOOTING COMMON CREDIT PROBLEMS
PROBLEM: CREDITS MISSING AFTER UPGRADE OR PURCHASE
● Refresh dashboard or relog
● Check billing/payment history
● Contact support if still unresolved
PROBLEM: "INSUFFICIENT CREDITS" ERROR
● Double-check credits needed per action
● Make sure your balance covers desired actions
● Wait and refresh if sync delay; contact support if persistent
PROBLEM: CREDITS AFTER TRIAL ENDS
● Unused credits may expire unless you upgrade before the trial concludes
● Upgrade early to keep remaining credits
● Post-trial usage requires a paid plan
SUMMARY AND NEXT STEPS
Jeeva AI’s credit and billing system is designed for simplicity, transparency, and quick troubleshooting. Most issues can be resolved by refreshing or relogging; persistent problems are swiftly handled by support.
● Always check credit requirements for your actions
● Monitor usage and plan details from your dashboard
● Reach out to support via Intercom or email for any unresolved credit discrepancy
Still have questions?
Visit your dashboard’s Help Center or contact Jeeva support for real-time resolution.